HelpOn this page
Contact us
support@nther.com
For help with the app, your account or your data. Include your app version and device, which are in Settings › About. Never send a password or a recovery key.
In the app
Start a message with @bug or @idea
Type @bug to tell us something is broken, or @idea to suggest something. The app tells you what is sent with it before you file it.
Grievance Officer
- Name
- Pankaj Lanjewar, Aerdome Ventures Pvt Ltd
- grievance@nther.com
- Phone
- +91 22 6866 3378
- Address
- 501, Nanavati Mahalaya, Homi Mody Street, Fort, Mumbai 400001, India
Report abuse
We act on every report within 24 hours.
- A message: touch and hold it, choose Report…, pick a reason and choose Send report. It is hidden for you at once.
- A person: touch and hold one of their messages, choose View profile, then Report their name….
- To stop someone reaching you, choose Block on their profile. Their direct messages stop appearing; they are not told. What they post to a group you are both in still appears.
- An answer from Aura: choose Report this answer where your app offers it.
- Anything else: write to support@nther.com.
A child in danger: read our child safety standards. If anyone is in immediate danger, call the police on 112.
Common questions
I can't sign in
You sign in with an account from your organisation. On the first screen, type your organisation's code (JFSC's is jfsc) and continue to your organisation's own sign-in page. If you have forgotten your password, use that page's own option to reset it. If you are not sure of the code or your username, ask whoever runs nTher for your organisation.
I'm not getting notifications
Check that notifications for nTher are on in your phone's settings, and that a Focus or Do Not Disturb mode is not holding them back. On Android, check that battery saving is not stopping nTher.
My older messages say they can't be decrypted
Open Settings › Account and security › Encryption and restore Secure Backup with your recovery key, or confirm this device from another device where you are signed in.
I can't find someone
Search for them by name in your organisation, or type their full address, for example @name:yourorganisation. You can only reach people in your own organisation.
A call doesn't connect, or there is no sound
Both people need an internet connection. Check that nTher may use the microphone (and the camera, for video) in your phone's settings, and that no other app is using them.
Can my organisation read my messages?
It depends on the conversation, and the app shows which kind you are in. Nobody but its members can read an end-to-end encrypted conversation. Other conversations can be read by the server, which we or your organisation operate; JFSC's conversations are of this kind. The privacy policy explains who receives what.
How do I keep a copy of a conversation?
Open the conversation's details and choose Export this conversation.
How do I delete my account?
In the app: Settings › Account and security › Delete account. Delete your account says what is deleted and what is kept, and how to ask us without the app.